With complicated buzzwords and seemingly endless PDFs, we know that benefits can be pretty confusing! Which is why SDPEBA is dedicated to supporting and helping you understand everything you need to know about your benefits.
From submitting a claim to just asking a question, we have a few ways for you to find out what you need to know. Whether you want to read a guide, call us, or just send a quick email, SDPEBA has you covered.
Online Resources
Articles and Guides - We’re currently working on expanding our support site so it can be your one-stop shop for support, but until then we have plenty of written guides online that make understanding/accessing your benefits a breeze.
Our newsletter comes out every payday Friday and includes our latest articles that focus on your benefits, events around the City, or anything else we think you might want to know! But if you’d rather check out the articles yourself, you can head to https://news.sdpeba.org and scroll through our articles!
We also have an ongoing series called “everything you need to know,” where we go over the core points for our most asked about plans, check them out linked below:
Everything you Need to Know about Nationwide Pet Insurance
Everything you Need to Know about MetLife Legal
Everything you Need to Know About Aflac’s Critical Illness Plan
Everything you Need to Know about the Aflac Accident Plan
Everything you Need to Know about the Aflac Hospital Plan
Everything you Need to Know about Aflac’s Wellness Benefits
PEBA Talks – PEBA Talks are our weekly podcast style show where you can learn about anything from how to use your benefits to how to sign up for free college courses at SDCCE and more. In these 4 to 10 minute videos, SDPEBA’s Will Stover sits down with an expert to have a conversation. They’re highly engaging, quick, and you always walk away learning something.
All of them are available here: https://sdpeba.org/events/pebatalk/
You can also check out our “TV Guide” which features the month’s PEBA Talks all on one page, linked here: https://news.sdpeba.org/sdpeba-february-tv-guide-peba-talks
Benefit Homepages – If you’re feeling old-fashioned, you can also just check our main pages that have all sorts of resources, videos, and quick tips on our benefits. I say old-fashioned, but this is probably the best way to get a quick overview!
Find them here: https://sdpeba.org/active-benefits/
Talk to a Specialist
Call Us – And if you’re longing for that real human connection, we also have a call line. Our office hours are:
Mon: 9am-5pm
Tue: 9am-5pm
Wed: 9am-5pm
Thurs: 9am-5pm
Fri: 10am-5pm
If you call outside these hours, email us or leave a message with your first and last name, your phone number, and the reason you’re calling.
Our phone Number: 888-315-8027
Email – We have a two business-hour turn around time on our support email addresses. If you have any questions at all you can send us a detailed email and we’ll get back to you as soon as possible. In your email, please try to include as many relevant details as possible!
[email protected] Use this email when you have questions about your benefits that you’re already enrolled in.
[email protected] Use this email when you have questions about benefits you’re thinking about enrolling in.
[email protected] Use this email when you are submitting an Aflac claim.
We take your benefits seriously, and we want you to have the best experience using them as possible, so if you have any questions at all, do not hesitate to reach out! We’re here to help.